Shipping policy

Made to order, then shipped

Every piece is produced after you order it. Production takes 3-7 business days, and delivery typically takes an additional 10-20 business days depending on your location. Most orders arrive within 3-5 weeks of purchase.

Tracking

You will receive a shipping confirmation with a tracking number as soon as your order leaves production. Tracking can take 2-3 days to show its first scan - that is normal.

Where is my package?

Start with your tracking link - it shows the same live carrier information we see. The first scan can take 2-3 days to appear, and tracking often pauses for several days between carrier hubs, especially on international legs - that is normal movement, not a lost package. Delivery windows are best estimates, not guaranteed dates: carrier delays, customs checks, weather, and peak-season volume are outside our control, and an order that is still moving does not qualify for a refund or replacement because of a delay. If your tracking seems stuck, contact us with your order number and we will look into it with the carrier.

Marked delivered, but no package?

If tracking shows delivered and you cannot find your package, first check around your entrances and mailbox area, with household members and neighbors, and with your local carrier office - most packages turn up within a day or two of the delivery scan. If it still has not appeared, report it to us within 7 days of the delivery scan with your order number and we will open a trace with the carrier. Orders that the carrier confirms as delivered to the address supplied at checkout are not automatically refundable - every case is verified with the carrier first and resolved at our discretion.

Order changes and address errors

Contact us immediately if you need to change your address - we can update it any time before the order ships. Orders returned to us because of an incorrect address supplied at checkout can be reshipped at the customer's expense. Carrier-confirmed delivery to the address provided at checkout constitutes fulfillment of the order.

Customs and import fees (international)

Any customs or import charges levied by the destination country are the responsibility of the customer and are not collected by us.